EXPERIENCED PRODUCT MANAGER, AFTERSALES SOLUTION- TIKTOK SHOP - SEATTLE
Company: Tik Tok
Location: Seattle
Posted on: September 30, 2024
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Job Description:
Responsibilities
TikTok is the leading destination for short-form mobile video. Our
mission is to inspire creativity and bring joy. TikTok has global
offices including Los Angeles, New York, London, Paris, Berlin,
Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to
help imaginations thrive. This is doubly true of the teams that
make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all
believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity;
to learn, to innovate, and to grow as one team. Status quo? Never.
Courage? Always.
At TikTok, we create together and grow together. That's how we
drive impact - for ourselves, our company, and the communities we
serve.
Join us.
About the team
As the Product Team, our mission is to provide our customers with a
delightful and entertaining shopping experience in TikTok. We are
looking for a Product Manager to join our team, responsible for
defining the intersection of shopping and content.
- Responsible for setting the return related strategy and building
the end-end buyer return & refund flow.
- Have in-depth understanding of platform strategies and business
knowledge to improve after-sale performance and related customer
experience, design systematic whole-scene strategies and traction
mechanisms. Drive complex projects independently, including but not
limited to the designing of business-related product modules, and
product implementation of governance strategies.
- Be data driven, understand and define North Star Metrics that
reveal customer experience about the return & refund process.
- Continuously looking for approaches to optimize key metrics.
- Facilitate internal communication, collaborate with operation,
algorithm and R&D teams to ensure smooth teamwork.
Qualifications
Minimum Qualifications:
- Ability to design highly adaptable product solutions for
different business scenarios. Proven track record of delivering
results in a fast-paced environment.
- Strong analytical skills and able to use data and metric to
evaluate assumptions, make recommendations and decisions.
- Ability to thrive in a cross-functional environment while
balancing multiple responsibilities, scoping projects, evaluating
priorities, and confidently working well with teams.
Preferred Qualifications:
- 3+ years of experience in product management in E-Commerce,
return&refund or other customer experience improvement is
preferred. Experience in consumer-facing products or client design
will be a plus.
TikTok is committed to creating an inclusive space where employees
are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our
workplace. At TikTok, our mission is to inspire creativity and
bring joy. To achieve that goal, we are committed to celebrating
our diverse voices and to creating an environment that reflects the
many communities we reach. We are passionate about this and hope
you are too.
TikTok is committed to providing reasonable accommodations in our
recruitment processes for candidates with disabilities, pregnancy,
sincerely held religious beliefs or other reasons protected by
applicable laws. If you need assistance or a reasonable
accommodation, please reach out to us at
https://shorturl.at/cdpT2
#LI-Onsite
Keywords: Tik Tok, Lakewood , EXPERIENCED PRODUCT MANAGER, AFTERSALES SOLUTION- TIKTOK SHOP - SEATTLE, Executive , Seattle, Washington
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