Desktop Support Specialist (Hybrid)
Company: Cognizant Technology Solutions
Location: Redmond
Posted on: October 16, 2024
Job Description:
This is a hybrid position open to any qualified applicant in the
United States. About the group: Cognizant's Cloud, Infrastructure,
and Security Services Practice (CIS) is all about accepting digital
transformation by driving core modernization holistically across
layers. We help customers transform infrastructure and workplace to
meet the constantly evolving needs of the digital era. Our broad
approach delivers key results for our customers by achieving cloud
driven modernization and workplace and operational transformation
to lead the business in a secure environment. * You must be legally
authorized to work in United States without the need of employer
sponsorship, now or at any time in the future * Job Title: Desktop
Support Specialist (Hybrid) Roles & Responsibilities:
- Serve as the first point of contact for customers seeking
technical assistance in person at walkup support locations, over
the phone, remote connection software, chat, and email
- Flexible, able to multitask, and prioritize reported
issues.
- Deliver a high level of customer service to users seeking
problem resolution.
- Perform remote solve through diagnostic techniques and
pertinent questions.
- Settle the best solution based on the issue and details
provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support
personnel.
- Deliver accurate information on IT products or services.
- Record events and problems and their resolution in internal
ticketing systems.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the
appropriate internal team.
- Logistics responsibilities include providing overall management
in daily administration, asset distribution/ setup, and shipping/
receiving. Inventory of storage spaces, stocking, and maintenance
of IT vending machines.
- Level 1 video conferencing support including fix equipment and
inspection of the spaces and technical support of event spaces and
events.
- Proficient in end-user network tackle tools and practices
Salary and Other Compensation: Applications will be accepted until
10/20/2024. The annual salary for this position is between $
63,500.00 - $ 74,500.00 depending on experience and other
qualifications of the successful candidate. This position is also
eligible for Cognizant's discretionary annual incentive program and
stock awards, based on performance and subject to the terms of
Cognizant's applicable plans. Benefits: Cognizant offers the
following benefits for this position, subject to applicable
eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan Disclaimer: The salary, other
compensation, and benefits information is accurate as of the date
of this posting. Cognizant reserves the right to modify this
information at any time, subject to applicable law. Cognizant is an
Equal Opportunity Employer M/F/D/V. Cognizant is committed to
ensuring that all current and prospective associates are afforded
equal opportunities and treatment and a work environment free of
harassment. Cognizant is recognized as a Military Friendly Employer
and is a coalition member of the Veteran Jobs Mission. Our
Cognizant Veterans Network Assists Veterans in building and growing
a career at Cognizant that allows them to demonstrate the
leadership, loyalty, integrity, and commitment to perfection
instilled in them through participation in military service.
#LI-KV1 #CB #Ind123
Keywords: Cognizant Technology Solutions, Lakewood , Desktop Support Specialist (Hybrid), Other , Redmond, Washington
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