IT Help Desk Professional
Company: Sprague Pest Solutions
Location: Tacoma
Posted on: October 18, 2024
Job Description:
Description:Are you passionate about customer service, one-call
resolution, and helping your team mates do more, better, and faster
with technology? If you also thrive in a fast-paced,
growth-oriented team culture, then you should consider joining
Sprague Pest Solutions as an IT Help Desk Technician.
What you'll do:
- Work independently in a professional setting
- Provide first-line support to internal users
- Intake service requests, diagnose, troubleshoot, and resolve
software and hardware issues with PCs, printers, mobile devices,
and related equipment
- Assist with onboarding new users
- Collaborate with team members to to develop and document
support procedures
- Maintain inventory of all equipment, software, and licensed
users
- Escalate complex technical issues to appropriate IT personnel
for further resolutionsWhat you bring to this role:
- 2+ years experience with IT systems and/or technology
support
- 1+ years working in a professional office environment
- Associates' degree in a related discipline preferred; High
school diploma or equivalent required
- Attention to detail and high standards of work quality
- Hunger for knowledge and professional development
- Competitive approach to both individual and team
performance
- Willingness to take on new challenges and seek out
opportunities to improve business operationsWhat we do at
Sprague:Working for Sprague means passionately delivering
uncompromising service. We focus on our commitment to our clients
and ourselves; consistency, accountability, respect, teamwork among
co-workers, our clients, and the community; and environmental
responsibility in our approach to pest prevention.
What you'll get working here:
- Salary: $22-25/hr to start (depending on experience)
- Pride in your work and the Sprague mission
- A supportive team environment based on family values
- Unlimited growth opportunities, with tuition assistance and
leadership trainingBenefits:
- Health, Vision, Dental Insurance within 30 days of hire
- 401K after 1 year, with 100% match up to 3% plus 50% match up
to 6%
- Paid time off: Personal time available day 1, holiday and
vacation time after 90 days
- Child care assistance and college savings planAll offers of
employment are contingent upon a satisfactory motor vehicle record
report that is checked annually.Sprague Pest Solutions is an Equal
Opportunity employer and promotes diversity through a culture of
inclusion and opportunity. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, pregnancy, sexual orientation, gender identity,
national origin, disability, veteran status, or any other
characteristics protected by law. We are a drug and smoke-free
environment.
In compliance with federal law, all persons hired will be required
to verify identity and eligibility to work in the United States and
to complete the required employment eligibility verification form
upon hire.
Requirements:Must Haves:
- High School Diploma or GED
- 2+ years experience in a helpdesk support role or similar
position
- 2 + years' experience with IT Systems, including help desk
ticketing system like Zendesk or Service Now
- Excellent communication and interpersonal skills.
- Demonstrates a commitment to customer satisfaction
- Familiarity with troubleshooting desktops, laptops, printers,
and mobile devices (iOS & Android).
Nice to Haves:
- Associates degree in a related discipline
Detailed Job Description
Sprague's Helpdesk Professional is the go-to person for providing
technical assistance and support related to computer systems,
mobile devices, hardware, and software. They are responsible for
answering queries and addressing system and user issues in a timely
and professional manner.
This role will support team members in need of new equipment,
upgrades, training, and troubleshooting tasks. This role will also
be the first point of contact for assistance with any IT related
issues. The IT team utilizes a ticketing system, allowing each
member of the team to address and close out issues efficiently in
addition to their normal maintenance tasks.
While the nature of this role is more technically based, it is
important for the help desk to have strong professional and
communication skills to put frustrated users at ease. Some of the
most common helpdesk responsibilities are listed below:
- Monitoring and responding quickly to incoming requests related
to IT issues.
- Diagnose and resolve hardware and software issues promptly
- First line support for PCs, printers, mobile devices, and
related equipment.
- Collaborate with team members to develop and document support
procedures.
- Assisting with onboarding of new users.
- Maintaining inventory of all equipment, software, and licensed
users.
- Escalate complex technical issues to appropriate IT personnel
for further resolutionsKnowledge, Skills and Abilities
- Proven experience in a helpdesk support role or similar
position.
- Ability to triage problems and find root cause
- Experience using a help desk ticketing system like Zendesk or
Service now is a plus
- Excellent communication and interpersonal skills.
- Strong knowledge of Windows, IoS and Android operating
systems.
- Familiarity with troubleshooting desktops, laptops, printers,
and mobile devices.
- Is able to perform effectively with minimal direction and
support
- IT certifications (e.g., CompTIA A+, Microsoft Certified
Professional) are a plus.
- Consistently demonstrates Sprague's Values, Code of Ethics,
Environmental Philosophy and Vision; follows company policies and
procedures.
Paid Time Off, Vacation, and HolidaysSuperb leave and time off
policy.
Benefits Program Medical, Vision, Dental, FSA / HSA options, Life
and Disability insurance
401(k) Retirement Plan 4.5% matching if you contribute 6%.100%
matching up to 3% then 50% matching up to 6%.
Work ScheduleIn person @ Corporate Office - Monday through Friday -
8 hours a day (40 hour week).
Pay Rate $22-25+ an hour DOE
PI263329844091-37248-35815899
Keywords: Sprague Pest Solutions, Lakewood , IT Help Desk Professional, Other , Tacoma, Washington
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